Returns & Exchanges

US Returns & Exchanges

Merchandise must be returned to our returns department within 14 days of the delivery date for a full refund or exchange. Merchandise must be returned in its original condition with all tags attached. Items without tags attached or delivered to our returns department outside the 14 day window will not be accepted. All custom orders are final sale. Items purchased on sale or items used with a promo code are final sale.

Please allow 5-7 days for the refund/exchange to be processed.  Make sure your name/phone number/order # is included in the package. Thank you for understanding, please contact us at [email protected] you have any concerns.

Misha Lam Jewelry
Attn: Returns
2230 Kamehameha Avenue
Honolulu HI 96822

International Returns

You are responsible for the cost of return shipping back to Misha Lam Jewelry. Please include your name/phone number/email/order # in your package.  Merchandise must be returned in its original condition with all tags attached. Items without tags attached or delivered to our returns department outside the 30 day window will not be accepted. All custom orders are final sale. Items purchased on sale or items used with a promo code are final sale.  You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

Misha Lam Jewelry
Attn: Returns
2230 Kamehameha Avenue
Honolulu HI 96822

 

Refunds and Processing

  • Refunds will be processed within approximately 7 to 10 business days after we receive your return.
  • Original shipping charges are non-refundable.